We collect only the personal information reasonably necessary to operate this website, communicate with users, process and fulfil purchases, provide customer support, and meet legal or business requirements.

This may include:

• Contact information you voluntarily provide, such as your name, email address, telephone number, and message content

• Billing and shipping addresses

• Order numbers and transaction details

• Products purchased

• Product sizes, colours, variations, or quantities

• Personalization or inscription requests

• Delivery and tracking information

• Refund, cancellation, or customer-support information

• Newsletter subscription information

• Basic technical and usage information collected through the website platform, such as IP address, browser type, device type, page views, shopping-cart activity, checkout activity, and site interactions

We do not ordinarily receive or store complete payment-card numbers. Payments are processed through third-party payment providers.

When you subscribe to the Chronicles of Arynbel newsletter, we collect your email address and any other information you voluntarily provide through the signup form. We use this information to send news and updates relating to Chronicles of Arynbel, including book releases, preorder and launch information, project updates, events, promotions, and related content from The Armoured Pug. Newsletter subscriptions are voluntary. You may withdraw your consent at any time by using the unsubscribe link included in each email or by contacting us through the website. Our mailing list and newsletter emails are managed using Squarespace. That provider may process and store subscriber information on our behalf and may operate outside Canada. Information processed by the provider is subject to its own privacy practices. We do not sell, rent, or trade newsletter subscriber information.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional communications relating to an order, payment, delivery, refund, download, or customer-support request.

Information collected through this website may be used to:

• Respond to inquiries or messages

• Provide requested information or support

• Process and fulfil purchases

• Arrange production, packaging, and shipping

• Deliver digital products

• Process payments, cancellations, refunds, or replacements

• Send order confirmations, shipping updates, and transactional communications

• Investigate damaged, delayed, missing, incorrect, or fraudulent orders

• Manage preorder, signed, personalized, or promotional products

• Maintain transaction, accounting, and tax records

• Prevent fraud, abuse, or misuse of the website

• Improve the functionality, performance, and content of the website and storefront

• Communicate about our work, products, services, or projects where consent has been provided

• Meet legal, regulatory, accounting, and administrative requirements

We do not sell, rent, or trade personal information.

This website and storefront use third-party service providers to support hosting, commerce, payment processing, production, fulfilment, shipping, email communications, analytics, security, and business administration.

Depending on the service or transaction, personal information may be processed by:

• Squarespace or other website and commerce providers

• Payment processors

• Print-on-demand or other production providers

• Book printers or distributors

• Packaging and fulfilment providers

• Shipping carriers and postal services

• Newsletter and email providers

• Analytics, security, or fraud-prevention services

• Accounting, legal, or professional advisers

These providers receive only the information reasonably necessary to perform their services.

For example, a production or fulfilment provider may receive the customer’s name, shipping address, contact information, ordered product, product variation, personalization information, and order reference.

Information processed independently by a third-party provider is also subject to that provider’s own privacy practices.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or to meet legal, accounting, tax, contractual, fraud-prevention, administrative, or dispute-resolution requirements.

For example:

• Order and transaction records may be retained for accounting and tax purposes

• Customer-support correspondence may be retained while an issue remains relevant

• Marketing information may be retained until consent is withdrawn or the information is no longer required

• Fraud, chargeback, refund, or dispute records may be retained where reasonably necessary to protect legal or business interests

Information that is no longer required will be deleted, anonymized, or securely disposed of where reasonably practicable.

Subject to applicable law, you may request:

• Access to personal information held about you

• Correction of inaccurate or incomplete information

• Deletion of information where appropriate

• Withdrawal of marketing consent

• Information about how your personal information has been used or disclosed

• Clarification of a privacy concern

Some information may need to be retained for legal, accounting, tax, fraud-prevention, order-support, or contractual purposes.

Requests may be submitted through the Contact page.

We may need to verify your identity before completing a request.

This website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

When online purchasing is available, we may collect information necessary to process and fulfil an order, including:

• Name

• Email address

• Telephone number where required

• Billing and shipping addresses

• Products purchased

• Product sizes, colours, variations, or quantities

• Personalization or inscription requests

• Order and transaction details

• Delivery and tracking information

• Customer-support correspondence

• Refund or cancellation information

Payments are processed by third-party payment providers. Chronicles of Arynbel and The Armoured Pug do not ordinarily receive or store complete payment-card numbers.

Payment providers may collect and process payment information according to their own terms and privacy practices.

We may use order information to:

• Process payments

• Produce and fulfil purchases

• Arrange shipping

• Deliver digital products

• Send transactional communications

• Provide customer support

• Process refunds or replacements

• Prevent fraud

• Maintain transaction records

• Meet legal, accounting, tax, and regulatory obligations

This website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites, and we encourage you to review their privacy policies separately.

This Privacy Policy may be updated from time to time to reflect changes to our website, storefront, services, legal requirements, or privacy practices. Any changes will be posted on this page, and the “Last updated” date at the top of the policy will be revised accordingly.

If you have questions, requests, or complaints about this Privacy Policy or how personal information is handled, please contact us through the Contact page on this website.

To complete physical orders, relevant personal information may be shared with production, fulfilment, postal, and shipping providers.

This information may include:

• Customer name

• Delivery address

• Contact information where required for delivery

• Ordered product

• Product size, colour, or variation

• Personalization instructions

• Order or tracking reference

Orders may be produced, processed, or shipped through facilities located outside the customer’s province or country.

We do not publicly identify every production or fulfilment provider because providers may change over time. Information is shared only as reasonably necessary to complete the order.

Some service providers may process or store personal information outside Canada.

As a result, personal information may be subject to the laws and lawful-access requirements of another jurisdiction.

We use established service providers and disclose information only as reasonably necessary for the applicable purpose.

This website may use cookies and similar technologies for:

• Essential website operation

• Shopping-cart and checkout functionality

• Security

• Fraud prevention

• Remembering preferences

• Website analytics

• Performance measurement

• Marketing features, where enabled

Where required, visitors may be offered cookie choices through a consent banner or privacy settings.

Browser settings may allow users to block or delete cookies. Disabling essential cookies may prevent portions of the website or storefront from functioning correctly.

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature and sensitivity of the personal information we handle.

However, no website, payment system, email service, or electronic transmission can be guaranteed to be completely secure.

Customers should not submit complete payment-card numbers, passwords, or similarly sensitive information through ordinary contact forms.

That is the complete change list. You do not need to throw away the entire policy; several sections are already usable. The main work is expanding Information We Collect, How We Use Information, Third-Party Services, Data Retention, and Purchases and Payment Information, then adding the four new storefront-related sections.